Agent chat popup

Developer3 · ‎05-03-2020

Currently, all the agent chat requests are coming up in Inbox module under Agent workspace. Is there a way for agent chats to popup as desktop notifications as well for service desk agents?

Community Alums · ‎05-04-2020

Hi, I see that you have selected New York release. I'm afraid this feature is present Orlando onwards only. Refer to this video.

https://youtu.be/zDUruSoo-jc

Please mark this comment as Correct Answer if it helped you. Cheers, Hardit Singh

View solution in original post

Community Alums · ‎05-04-2020

Hi, I see that you have selected New York release. I'm afraid this feature is present Orlando onwards only. Refer to this video.

https://youtu.be/zDUruSoo-jc

Please mark this comment as Correct Answer if it helped you. Cheers, Hardit Singh

Roger Chew · ‎03-05-2021

Below are some additional resources with step by step instructions:

KB article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864166

Product Documentation

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/workspace/task/set-up-n...