Agent mobile application

[Pradnyesh]

Hello everyone,
We have a requirement that we need to open a record in agent application when user click on that record URL.
I know we can achieve this with help of MobileDeepLinkGenerator API.
But is there any possibility that the record browser URL which we use to open record in browser the same link will open record in agent application instead of browser if the application is installed on mobile.
If yes can you please provide the steps how we can achieve this ?
If not possible can you please provide detail description or any supported Servicenow Documents.

Thank You !

[RaghavSh]

You might not be able to achieve exactly what you mentioned but you can refer below for universal links if you are on Yokohama and above. It will show user a pop up to open Agent app. You will have to do the configurations as mentioned in the docs.

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/incident-manageme... 

I was struggling with a similar req , the drawback of the universal linking is , (which is not mentioned in documentation, I raised a HI support case) that it works only if you are trying to open the record/ URL on portal.

[RaghavSh]

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