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Agent Mobile- Fields are not populating from creating incident to details screen

linoyv691904179
Tera Contributor

‎03-20-2025 10:50 AM

Hello everyone,

 

Does anyone know why custom fields added to the 'Create Incident' input form screen are not populating in the 'Details' screen?

 

Thanks ahead

 

linoyv691904179_0-1742492735481.pnglinoyv691904179_1-1742492783437.pnglinoyv691904179_2-1742492871919.png

linoyv691904179_3-1742492887752.png

 

 

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2 REPLIES 2

SupriyaWaghmode
Kilo Sage

‎03-21-2025 02:24 AM

Hello @linoyv691904179 ,

 

Could you please share the name of custom fields.

 

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linoyv691904179
Tera Contributor
In response to SupriyaWaghmode

‎03-23-2025 01:40 AM

Yes, 

u_vendor_handling, u_business_process, u_version, 
u_vendor_request_number, 
u_report_by

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