Agent not able see or access the conversational chat window in HR agent workspace

[Shanmuga Priya7]

Agent can able to accept the request after accepting the request the agent is not able to see the conversational chat window box in the HR agent workspace

[Dr Atul G- LNG]

Hi @Shanmuga Priya7 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2607416

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB1644287

[Musab Rasheed]

Can you accept request from one below option of list, I mean third option and see if that appears ? Generally chats appear in Inbox section which is below list section.

[Shanmuga Priya7]

Not able see the Chat window in the Inbox Section

Attached the screenshot below

[Dr Atul G- LNG]

try repair the plugin once.