Agent not able see or access the conversational chat window in HR agent workspace

Shanmuga Priya7 · 2 hours ago

Agent can able to accept the request after accepting the request the agent is not able to see the conversational chat window box in the HR agent workspace

Dr Atul G- LNG · 2 hours ago

Hi @Shanmuga Priya7

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2607416

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB1644287

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Musab Rasheed · 2 hours ago

Can you accept request from one below option of list, I mean third option and see if that appears ? Generally chats appear in Inbox section which is below list section.

Please hit like and mark my response as correct if that helps
Regards,
Musab

Shanmuga Priya7 · an hour ago

Not able see the Chat window in the Inbox Section

Attached the screenshot below

Dr Atul G- LNG · an hour ago

try repair the plugin once.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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