Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

Agent not able see or access the conversational chat window in HR agent workspace

Shanmuga Priya7
Tera Contributor

3 weeks ago

Agent can able to accept the request after accepting the request the agent is not able to see the conversational chat window box in the HR agent workspace

Preview file
62 KB
0 Helpfuls
  • 703 Views
7 REPLIES 7

Shanmuga Priya7
Tera Contributor
In response to Dr Atul G- LNG

3 weeks ago

even after the plugin repair getting the same issue chat window is not visible in the inbox section

0 Helpfuls

Dr Atul G- LNG
Tera Patron
In response to Shanmuga Priya7

3 weeks ago

Log a case with Now Support.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

rob_szczygiel
Tera Contributor

3 weeks ago

I had the same issue with Chat in HR Agent Workspace.
What I have done as a temporary workaround it was to create a copy of "Case ( Deprecated )" Page Variant on the Record Page in UI builder and change it order to be visible before "Case SRP" Page Variant. It seems like latest update to HR Agent Workspace cause this issue.
Chat became visible after this workaround, however we're using deprecated page variant and not sure if this is correct approach, at least chats are visible.

NOW Support case has been created for it as well.

0 Helpfuls