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agent workspace Chat error internal server error

Cherly
Tera Contributor

‎01-28-2025 11:46 AM

we upgrade our system and now we are getting agent workspace Chat error internal server error. every time we take a chat from the portal in the agent workspace. 

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Mahathi
Mega Sage
Mega Sage

‎01-28-2025 11:54 AM - edited ‎01-28-2025 11:54 AM

Hi @Cherly ,

Found this KB Article on this error, ACL could be an issue. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717772

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful

Regards,
Mahathi