Agent Workspace : Convert Incident to Request using UI action

[sujitha16]

Hello Team, 

I'm facing a issue where I have created a new UI action "Convert to Request" on Agent workspace. 

On click of this button, it routes to Service Portal and display a generic catalog item form. 

I'm facing trouble in passing the caller id value to requested for on the catalog item form. It just clears the value but doesn't set it. 

Can someone help on it? I have reviewed multiple reference links for this issue.  

Thanks, 

Sujatha

[sujitha16]

@Dr Atul G- LNG Thank you for the inputs! I was able to achieve it in agent workspace. Will post an article on it and share the link here shortly. 

[Dr Atul G- LNG]

Hi @sujitha16 

Perfectly fine. Please close this thread now.

[sujitha16]

Created a separate post on the above issue, 

Article on Agent Workspace : Convert Incident to Request using UI action

https://www.servicenow.com/community/itsm-forum/article-on-agent-workspace-convert-incident-to-reque...

@Dr Atul G- LNG 

@Narsing1 

Thanks, 

Sujatha