Agent workspace - Edit button missing in Related Lists

Developer3
Tera Expert

I am configuring agent workspace and when I checked few related lists in Incidents, Configuration Items etc in agent workspace,  there is no Edit option in them (like Child Incidents etc) though they are already enabled and available in Default view on Incident form. Please let me know how to get this edit button in related lists in Agent Workspace.

10 REPLIES 10

Chaitanya Naidu
Tera Contributor

We need to use the combination of "Add" and "Remove" related list actions in the Agent workspace to replicate the Edit button functionality in UI16.

https://instance.service-now.com/sys_declarative_action_assignment_list.do?sysparm_query=model%3Dd91731a9534723003eddddeeff7b121c%5ElabelSTARTSWITHAdd%5EORlabelSTARTSWITHRemove%5Etable!%3Dem_alert%5EORtable%3DNULL&sysparm_view=list_action