Agent Workspace: How to Pass and Get parameters via URL in Agent Workspace?

[ashwanikumar]

Dear All,

We have an existing setup in ServiceNow to auto populate Requested for & Requested By variables in catalog items when created from an incident.

When Agent click on 'Create Request' in an incident form, we pass the following parameter:

var url = "catalog_home.do?sysparm_view=catalog_default&sysparm_processing_hint=setfield:request.parent=";
url += current.sys_id;

and redirect to above URL.

We have an onload catalog script to get the URL Parameter:

function onLoad() {
    var gURL = new GlideURL();
    gURL.setFromCurrent();
    var value1 = gURL.getParam("sysparm_processing_hint");
    var str = value1.replace("setfield:request.parent%3d", "");
    var ga1 = new GlideAjax('get_group');
    ga1.addParam('sysparm_name', 'Sendincsysid');
    ga1.addParam('sysparm_incSysID', str);
    ga1.getXML(responseSetVariables);

    function responseSetVariables(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
        if (answer != "" || answer != null) {
            var myarray = answer.split(',');
            for (var i = 0; i < myarray.length; i++) {
                g_form.setValue('requested_by', myarray[0]);
                g_form.setValue('u_on_behalf_of', myarray[1]);
            }
        }
    }
}

Same code is not working on Agent Workspace.

We have a new UI Action 'Create Request' on Incident table for agent workspace (Workspace Form Menu is true) available on New York version.

I am  unable to pass and get the parameter on script using var gURL = new GlideURL(); system stops script execution. (Also agent workspace URL is embaded and parameter automatically add ASCII code on URL.)

Thanks in advance!

Kumar

[ashwanikumar]

I tied following from ServiceNow guru (https://www.servicenowguru.com/system-ui/glidedialogwindow-advanced-popups-ui-pages/) but compiler stopper executing code after document.URL.parseQuery() line. 😞

function onLoad() {
    alert("Running");

    var myparm = getParmVal('sysparm_parent_sys_id');
    alert("myparm>" + myparm);

    function getParmVal(name) {
		alert("Inside function");
        var url = document.URL.parseQuery();
		alert("after url");
        if (url[name]) {
            return decodeURI(url[name]);
        } else {
            return;
        }
    }
}

[Harsh Vardhan]

did you try to set the isolate script field as false ?

[ashwanikumar]

I tried by marking 'Isolate Script' to true but again stopped executing.

[Harsh Vardhan]

if you want to execute the client side code on work space then you have to write the script in "Workspace Client Script". 

refer the doc link for further details. 

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/workspace/task/config...