Agent workspace

[Thereza Van der]

Hi everyone

We have noticed that sometimes chats wait on the queue while Agents are available on the live chat, to resolve the issue they have to log OFF/ON from the workspace environment.

Is there a solution to this? We are on Yokohama version, latest patch.

Regards

Thereza

[RaghavSh]

@Thereza Van der In the left chrome toolbar, they have an inbox icon. 

From the inbox icon they can mark them away or offline. Are they not able to see these states?

Please mark the answer correct/helpful accordingly.