Agile Azure Dev Ops Integration No longer Updating when updating from ServiceNow

[Aaron Duncan]

I'm having an issue where when I try to update a story in ServiceNow that is already linked to a story in ADO, it will update in SN, but not ADO.

Checking the logs, I see this error.

The integration is connected and is able to still receive updates. 

I haven't changed anything on my end that I know of on ServiceNow. 

The Error:

Error updating work item in Azure DevOps -  : Work Item ID : 945213, Error Message : Linking to a work item requires the full url.; JSON = {"payload":"Microsoft.VSTS.Common.AcceptanceCriteria=<p>Scope document approved; stakeholders aligned; scope stored in project repository.</p>^Microsoft.VSTS.Scheduling.StoryPoints=2^System.Description=Define BCM project scope^System.Tags=^organization.SubStatus=Verified^System.Title=Define BCM project scope^Microsoft.VSTS.Scheduling.TargetDate=^System.AssignedTo=aduncan@organization.com^Microsoft.VSTS.Common.Priority=2^System.State=Closed^System.AreaPath=organization\\ServiceNow^System.IterationPath=organization\\2026\\26.09"}

Has anyone seen this error before? I am able to go into the story, open the reference external link and get to the ADO story from there in SN.

[Tanushree Maiti]

Hi @Aaron Duncan ,

Please validate your end point of your integration. Whenever you are sending request for update , either it is patch/create.

Just  validate the end point as per this Documentation.

Microsoft_DevOps_Work Items - Update 

Also check: https://stackoverflow.com/questions/78865006/ms-azure-create-new-item-in-ado-error-400-linking-to-a-...