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04-28-2025 01:07 AM
Hey All,
I was trying to install AI Agent studio in my PDI but was unable to do that. Does anyone has any idea on this?
I was trying to find the plugin 'Now Assist for IT Service Management (ITSM)' but it seems it can be only installed through studio.
Regards
Anirban
Solved! Go to Solution.
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04-28-2025 01:10 AM
Hi @anirban300
AI Agents, Gen AI or AI search is not available on PDI. You can practice only now, learning lab instances.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-28-2025 01:11 AM
AI features can't be used on PDI.
If you want to use Now assist for ITSM, you can try it at Now Learning training.
Thanks.
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04-28-2025 01:13 AM
Yes @anirban300
The AI Agent is not on PDI yet. As suggested by @Dr Atul G- LNG You can however use Now Learning Lab Instances.
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY
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04-28-2025 01:37 AM
Hello @anirban300,
To find the plugin 'Now Assist for IT Service Management (ITSM)', please navigate to All > Now Assist Admin Console. (This option is available from the Vancouver version onward.)
In the Admin Console, click on Now Assist Features and then select Get Plugins Here, you will see all available plugins. However, please note that 'Now Assist for IT Service Management (ITSM)' is a paid plugin and cannot be used on a PDI.
Please mark helpful mark my answer as helpful and accept solution if it helped you in anyway.
Thank you!
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05-20-2025 10:44 AM
Hi Bindu,
I am able to install the Now Assist Admin. But the product specific plugin renders to store and it ask for the buy the plugin.
Is there any way to install the plugin for PDI?
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05-21-2025 10:28 PM - edited 05-21-2025 10:28 PM
Hi @Nitesh10,
AI Agents, GenAI, and AI Search are not available on PDIs as they are paid plugins. Currently, you can practice only on Learning Lab instances.
Thank you!