Ai agent

[devarakonda]

"Hello fellow experts, I wanted to clarify my understanding on the benefits of integrating Generative AI integration in ServiceNow, especially considering we already have ServiceNow Agent. However, I'd love to hear from your experiences: - How does Generative AI complement or differ from ServiceNow Agent's capabilities? I'm asking this to confirm my understanding and explore new perspectives. Your insights would be greatly appreciated! Thanks in advance!"

[warren_chan]

I'm not 100% clear on the question, but all ServiceNow AI Agents leverage the foundational elements of Generative AI. You can have Generative AI without AI Agents on ServiceNow, and these would normally manifest at Now Assist Skills.