Titles are not displaying along with request details under My Request in employee center

Sivaprasath · ‎06-19-2025

Hi,

I cant see the titles (Field labels) along with request details under My Request in employee center. Previously the titles were there with request details. please refer the attachment.

this is upgrade issue or any configuration broken?. Please help to fix this.

Thanks

Sivaprasath

Dr Atul G- LNG · ‎06-19-2025

Hi @Sivaprasath

I believe this is expected behavior. Could you please share where you're seeing the first screen hits and which table it's coming from?

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Dr Atul G- LNG · ‎06-19-2025

@Sivaprasath try to repair the plugins.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Community Alums · ‎06-19-2025

Hi @Sivaprasath ,

It sounds like you're facing a UI regression or configuration mismatch after a recent upgrade, which is now causing field labels (titles) like “Requested For,” “Opened On,” etc., to not appear under 'My Requests' in Employee Center. This was likely working before because either the widget rendering logic, the associated view, or the configuration behind the scenes supported it — and something has now changed.

1. Check Widget or Page Configuration (UI Builder / Employee Center)

Go to UI Builder → open the Employee Center page where "My Requests" is shown.
Look for the 'sc_request_list' or 'sc_my_requests' widget/component being used.
If there was a customization or override earlier to show field labels, that might have been overwritten during the upgrade.
Compare this to a pre-upgrade clone (if available) or out-of-the-box version to spot differences.

2. Check List Layout or View

Open the sc_request or sc_req_item table in List Layout under System UI → List Layout.
Select the view being used by Employee Center (e.g., sp, ec, or default).
Make sure the fields and labels you expect are part of the view.
Sometimes, a specific view like EC (Employee Center) may have been reset or changed after an upgrade.

3. Check Role-Based Visibility or UI Policies

If labels are being dynamically shown via Client Scripts or UI Policies, confirm that those scripts are still active and applicable after upgrade.
Check if there’s any script or condition targeting a specific role or user that now fails due to the upgrade.

4. Broken Upgrade or Missed Update Set

There’s a chance your instance overwrote a customization with OOTB content.
Run a compare version on any widgets or views affected (like SC_My_Requests, sc_request_list, etc.).
Check System Upgrade History and search for affected files.

5. Workaround / Fix

If the widget was customized earlier, you may need to reapply the customization or extend the OOTB widget to add back the labels.
You can create a custom card layout to display both titles and values clearly using UI Builder