AI Capabilities in ServiceNow

SpanduS
Kilo Explorer

yesterday

Hi All,

 

I’m exploring the AI capabilities available in ServiceNow and would like to understand them in detail. Could someone please share:

  • A list of the current AI features/capabilities in ServiceNow

  • The official ServiceNow documentation links for each feature

  • Any demo videos or resources that showcase how these features work

Thanks in advance,

Spandu S

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2 REPLIES 2

Simon Hendery
Giga Patron
Giga Patron

yesterday

Hi @SpanduS 

 

This is a good place to start:

https://www.servicenow.com/ai.html

AI is embedded throughout the platform and the numerous applications, so it's kind of hard - and not that useful - to enumerate a list of 'AI features' as such, in my opinion. 

 

Better to get an understanding of the broader AI capabilities - Now Assist, AI Agents, etc. - and how they're deployed across the various applications, or the applications you're interested in. 

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Ravi Gaurav
Giga Sage
Giga Sage

yesterday

Hi @SpanduS 

 

you can refer this
https://www.servicenow.com/ai.html

and

https://plat4mation.com/blog/everything-you-need-to-know-about-servicenow-genai/

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Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
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