AI Capabilities in ServiceNow

SpanduS
Kilo Explorer

15 hours ago

Hi All,

 

I’m exploring the AI capabilities available in ServiceNow and would like to understand them in detail. Could someone please share:

  • A list of the current AI features/capabilities in ServiceNow

  • The official ServiceNow documentation links for each feature

  • Any demo videos or resources that showcase how these features work

Thanks in advance,

Spandu S

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Simon Hendery
Giga Patron
Giga Patron

9 hours ago

Hi @SpanduS 

 

This is a good place to start:

https://www.servicenow.com/ai.html

AI is embedded throughout the platform and the numerous applications, so it's kind of hard - and not that useful - to enumerate a list of 'AI features' as such, in my opinion. 

 

Better to get an understanding of the broader AI capabilities - Now Assist, AI Agents, etc. - and how they're deployed across the various applications, or the applications you're interested in. 

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