AI Search Assist is not working

gautam_dhamija
Tera Contributor

‎04-30-2025 02:25 AM

AI Search Assist is not functioning within the Record Producer — encountering an error message.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-30-2025 02:29 AM

Hi @gautam_dhamija 

 

Are you trying this in PDI? If yes, AI search may not work in PDI. Otherwise, please check and make sure AI search is enabled."

 

https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/knowledge-managemen...

 

AGLearnNGrow_0-1746005352074.png

 

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Dr. Atul G. - Learn N Grow Together
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