AI Search is not returning expected result

shantanukul
Tera Contributor

‎03-27-2025 05:43 AM

Hello Experts,

 

We have enabled AI search on our esc portal.

 

There are few articles and Catalog items are present with Short Description containing XPACE as keyword.

When I am trying to search it, it is not showing any results related to XPACE keyword. But when I type SPACE it is showing correct result.

 

Also when I was trying to search "nda" it was search for "ndf", this was strange!

 

Thanks,

Shantanu

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Vasantharajan N
Giga Sage
Giga Sage

‎03-27-2025 08:30 AM

@shantanukul - did you configure the search profile for typo handling? If not, please do it. Please refer the docs link to give you more insights

 

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/ai-search/ta...

 


Thanks & Regards,
Vasanth
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-27-2025 09:16 AM

Hi @shantanukul 

 

Please check if all configurations are as per the setup

 

AGLearnNGrow_0-1743092100102.png

 

AGLearnNGrow_1-1743092131892.png

 

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