AI Search is not returning expected result

[shantanukul]

Hello Experts,

We have enabled AI search on our esc portal.

There are few articles and Catalog items are present with Short Description containing XPACE as keyword.

When I am trying to search it, it is not showing any results related to XPACE keyword. But when I type SPACE it is showing correct result.

Also when I was trying to search "nda" it was search for "ndf", this was strange!

Thanks,

Shantanu

[Vasantharajan N]

@shantanukul - did you configure the search profile for typo handling? If not, please do it. Please refer the docs link to give you more insights

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/ai-search/ta...

[Dr Atul - LNG]

Hi @shantanukul 

Please check if all configurations are as per the setup