AI search result to redirect to external URL

[Page22]

2 seconds ago

I have a requirement to add Web Application table as search source to AI search and the search result to redirect to the external web application url.

I have done the configuration and have the search result I wanted but unfortunately it redirect to the web application record within the instance and not the web application URL

[Shamus Mulhall]

This article provides guidance on how to change the navigation actions on search results.

https://www.servicenow.com/community/ai-intelligence-articles/changing-the-ai-search-navigation-on-e...

[rcard11]

Hey there!  I am trying to do the same thing.  Did you find a way to do this?

[Udit Maheshwar1]

Hi @Page22 ,

Did you find the solution ? I am also facing the same issue. Can you please share what resolved your issue ?

Thanks,

Udit