AI Search results in portal are showing only to admin, not to other users.
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3 weeks ago
I have implemented a Search application and Search Source for the portal page and I am able to see the results as admin, when I impersonate the end user I am unable to view the search results. It is going blank. Any Suggestions?
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3 weeks ago
Hi,
Because Admin bypasses ACLs and user criteria, everything looks fine for you — but impersonated users get zero results.
If my response has resolved your query, please consider giving it a thumbs up and marking it as the correct answer!
Thanks
Nayan Patel
IT ServiceNow Consult, ServiceNow ArchX
If my response has resolved your query, please mark it Helpful by giving it a thumbs up and Accept the Solution
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3 weeks ago
Your Search Application and Search Source may have restricted by roles.
If you assigned a role (even unintentionally), the end user must have it.
Please check below common mistake:
Adding a role to the Search Application for testing
Forgetting to remove it
Admin sees results; users see nothing
Regards,
Nayan
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3 weeks ago
How to remove role to the Search Application, where can I find it
