All incoming emails are set to ignored from our company email domain

[davidwilhel]

Good evening,

We are trying to do some UAT in our staging instance for two new inbound actions. Every email received into the instance that is from a company user is being set to ignored with the below log error message.

14:21:59.668

Warning

worker.2

worker.2 txid=5adf55442ec7 WARNING *** WARNING *** EMAIL.abdf5544ff3fc65036c6fa05fc4fd92f: Email set to ignored because of disallowed from address, email_address_filter_reason = Not an allowed domain

The Email address filters have been configured to allow emails from the company domains. There is another email address filter for a different company domain that we allow emails from and those emails are being processed. Anyone have any thoughts about this?

[Swamy Malluri]

Hi @davidwilhel ,

Please check whether same domain used in different domains with different options. Can you check whether below knowledge article will help you.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869547

https://www.youtube.com/watch?v=XWaVPRZR1DA

Please hit helpful or accept my solution if my answer helps you.

Regards,

Swamy

[Swamy Malluri]

Hi @davidwilhel ,

Please check whether ignored mail header has  smtp.hello with ignored senders names listed in your email filters.

Refer below link which has similar issue and got resolved.

https://www.servicenow.com/community/developer-forum/mails-are-ignored-by-the-filter-quot-email-igno...

Please hit helpful or accept my solution if my answer helps you.

Regards,

Swamy