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I need to add the business_criticality field from the cmdb_ci_service table with the value from the Business Service document, that is linked to the incident via the cmdb_ci (Service) field. I want to achieve the same thing as what we already have in...
Hi all,I have a Catalog Item containing a Drop Down List on a Catalog Variable. I have created a Catalog Client Script for the Variable Set/Variable that reacts to a change. I'd like to do the same thing AFTER the user has ordered the Catalog Item. I...
Is there a way to grant someone access to the reporting application so that they can create reports and make visible to any group, even if they are not a member? We have a report admin in-house that creates the majority of reports and is asked by man...
There is a reference field on the sysapproval_approval table called Workflow activity that references the wf_activity table. On our instances, this is always blank, even when the approval has been generated from a workflow activity. I would like to g...
Does anyone know how to adjust the background/text color when a field is made read-only by UI policy?Typically, when needing to make fields read-only on a form, I am enforcing this by UI Policy rather than Clint script because any scripting I don't h...
I have created an inbound email rule that will search any subject or email body for an incident number, and update the ticket accordingly. If it does not find an existing incident, it creates a new one. This functionality works whether a watermark is...
We are deriving the Caller's email address from the User record on to the Incident form. An envelope icon appears next to the field. When you click the icon, it open's the current user's email client (e.g. Outlook). We have also enabled the email cli...
Is it possible to utilize variables and their values in the approval summarizer screen? This is one of my most common requests from managers. "Why do I have to cilck on another screen to see the information I am going to approve?" I'd like to put as ...
Has anyone seen how to emulate the IN operator of a SQL where clause with addQuery() method? For example gr.addQuery('sys_id','IN','val1,val2,val3...');IN or IS ONE OF and NOT ONE OF are not explained here http://wiki.service-now.com/index.php?title=...
Hi everyone,I came up with a cute strategy to save a series of customizations into a single XML file, and several people around the office told me that it seemed pretty helpful, so I'm posting it here.Why use this method?-Save your customizations loc...
I am trying to setup our Email Notification to be based on a condition. For our Termination Request process, these are submitted on behalf of another employee and thus we wouldn't want an email notification being sent to that (soon-to-be-termed) empl...
Can I configure the out-of-box Emails notifications?1.- Change approved2.- Change rejected
Hello,I'm probably not the first to run into this, but I cannot find anything in the wiki, or here in the forums. Please help.I'm trying to create a 3-tiered categorization, but I cannot get it past the standard 2-tiers, using either dependent values...
We are trying to configure Email notifications that can be used for Email and SMS notifications, depending on the device selected or the device that the use subscribed to.Some questions we have are:1. What is the logic on the SMS alternate field, if ...
I am trying to do some client scripting, specificly making some fields manditory when you close an Incident. I found a sample script in the Wiki but it does not work. The reason it does not work is because sys_action.value returns bbddb6bbc0a81823adf...