All items are selecteble in order guides but limited to certain users.

[Jess Larsen1]

I have multiple items that are avaible for different user groups but all are shown in drop down selection boxes in order guides. 

For example Choose computer model

1: Elitebook

2: 360 Elitebook

3: Zbook (can only be seen by certain users)

But in the drop down in the order guide they are all shown. 

I have tested on single product overview in the service catalogue and there the right sorting is working and the products are limited. 

How can the only "avaiable for" work in drop down selection boxes when it´s going through an order guide?

Hope someone can help.

Best Regards

Jess

[Tushar]

Hi @Jess Larsen1 

1. I think you can create a catalog UI policy that hides the items that are not available for the current user.
2. Assign the catalog UI policy to the order guide.

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Regards,
Tushar

[Jess Larsen1]

Hi Tushar

I have tried to look at other UI policy´s and nothing I find gives me any direction on how this would be achived going with UI on the order guide?

Do you have any examples or suggestions it would be greatly apriciated. 

Best regards

Jess

[Ashwini Jadhao · Accepted solution]

Hi @Jess Larsen1 

Please refer below link
https://www.servicenow.com/community/developer-forum/hide-question-choice-based-on-logged-in-user-be...

Please mark my answer correct or helpful if it works for you