Allow additional attachment extensions to a specific catalog item

[b__ManalK]

Hello everyone, I want to know if there's a possible way to allow extra attachment extensions for one specific catalog item.

[M Iftikhar]

@b__ManalK, Are you talking about OOTB attachment option or attachment type field?

In Variable attributes you can restrict the attachment type by extensions.( allowed_extensions=pdf;csv etc.)

Also the possible types can be configured in this system property (glide.attachment.extensions)

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/service-catalog-manag... 

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[b__ManalK]

I used to the system property (glide.attachment.extensions), to define the extensions allowed for all attachments coming from whatever table but , there's that one catalog item that we want to allow extra extensions for it, I tried to the ( allowed_extensions=pdf;csv etc.)  methode as you mentioned and add the extra extensions but if they are not already mentioned in sys property they get blocked too.

[M Iftikhar]

What's the extension type, is there any business limit not to add that new attachment type as part of glide.attachment.extensions?

[Ankur Bawiskar]

@b__ManalK 

didn't get your requirement?

what's current behavior and what you wanted?

If my response helped please mark it correct and close the thread so that it benefits future readers.