Allow CAB Manager to approve in CAB Workbench even if they arent an approver
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‎04-17-2024 01:23 AM
I am trying to edit the CAB Workbench - Current Agenda Item widget where I want to change how the approval controls show up. I want to allow anyone with the cab manager role to be able to approve these in cab_workbench even if they are not an approver for the Change. What within the widget controls how the approval controls are displayed? I've tried a few things but nothing has worked.
Would it be better to create a new approve-all widget and place it on the CAB_workbench page with visibility for the cab manager role?
Many Thanks
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‎04-17-2024 06:13 AM
Hi @Kearney
My knowledge say to approve any change, you dont need cab manager role, you need the change manager role. Try with change manager role and share feedback.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎05-08-2024 03:51 AM
@Kearney - Did you got anything?
@Dr Atul G- LNG : I tried with change manager also, but approve button is not coming for change manager in CAB workbench. We want change manager even though not a part of approval group, should be able to approve all changes ion behalf of approver.
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‎05-10-2024 06:52 AM
Hi @prit123
Then i doubt a change manager can approve from CAB workbench, might be expected behaviour. Will recommend to log a case with Now Support.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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