How Identification Engine (IRE) works in Robust Transform map (RTE)?

code_clean
Tera Contributor

SCCM plugin version: 3.3.0 

 

Question 1:

We used to integrate the on-premises SCCM database to ServiceNow instance. 

 

The connection, import Data source, and test loading within ServiceNow have all been successfully completed. 

 

Subsequently, execute the Robust Transform Map (RTE) to insert the incoming data into the Configuration Management Database (CMDB). 

 
I'm unsure about how the Identification and Reconciliation Engine (IRE) is triggered when a robust transform map is clicked.  

 

Where can I find the Identification and Reconciliation Engine (IRE) within the Robust Transform Map? 

 

Question 2 :

As per Documentation some scriptable API are there so I’m find some Scriptable API In my Instance also. 

So, this scriptable API in my instance serves the purpose of invoking an IRE. In this context, the Robust Transform Map utilizes the createOrUpdateCI() API function when importing data to the CMDB. 

 

Could you please provide further clarification on scriptable API in IRE?

 

Question 3 :

I'm attempting to find the Identification and Reconciliation Engine (IRE) using the assistance of RTE Definitions, but I couldn’t find the IRE. 

 

Could you please explain how the Robust Transform Map (RTE) triggers the Identification and Reconciliation Engine (IRE) in ServiceNow? Alternatively, do any business rules invoke the IRE when a Robust Transform Map (RTE) is executed? 

 

I would greatly appreciate your assistance in addressing these matters. I'm seeking answers and guidance on these issues. 

 

Thanks, 

Suresh 

 

Here I'm included screenshot for further clarification about

         1 . what are the active IRE is present in my instance (hardware table)

         2 . Scriptable API in my Instance

1 REPLY 1

vkachineni
Kilo Sage
Kilo Sage

@code_clean Did you figure out the answers? I am in the same situation. Using JSG-JAMF Computers Robust Transform Map (RTE) 

Cannot figure out how IRE is triggered.

Please let me know if you have any insights into this.

Thank you

Please mark Correct and click the Thumb up if my answer helps you resolve your issue. Thanks!
Vinod Kumar Kachineni
Community Rising Star 2022