Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Allow CAB Manager to approve in CAB Workbench even if they arent an approver

Kearney
Tera Contributor

I am trying to edit the CAB Workbench - Current Agenda Item widget where I want to change how the approval controls show up. I want to allow anyone with the cab manager role to be able to approve these in cab_workbench even if they are not an approver for the Change. What within the widget controls how the approval controls are displayed? I've tried a few things but nothing has worked.

Would it be better to create a new approve-all widget and place it on the CAB_workbench page with visibility for the cab manager role?

Many Thanks

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Kearney 

 

My knowledge say to approve any change, you dont need cab manager role, you need the change manager role. Try with change manager role and share feedback.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

prit123
Tera Contributor

@Kearney - Did you got anything?

@Dr Atul G- LNG : I tried with change manager also, but approve button is not coming for change manager in CAB workbench. We want change manager even though not a part of approval group, should be able to approve all changes ion behalf of approver.

Hi @prit123 

 

Then i doubt a change manager can approve from CAB workbench, might be expected behaviour. Will recommend to log a case with Now Support. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************