Allow CAB Manager to approve in CAB Workbench even if they arent an approver

Kearney
Tera Contributor

I am trying to edit the CAB Workbench - Current Agenda Item widget where I want to change how the approval controls show up. I want to allow anyone with the cab manager role to be able to approve these in cab_workbench even if they are not an approver for the Change. What within the widget controls how the approval controls are displayed? I've tried a few things but nothing has worked.

Would it be better to create a new approve-all widget and place it on the CAB_workbench page with visibility for the cab manager role?

Many Thanks

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Kearney 

 

My knowledge say to approve any change, you dont need cab manager role, you need the change manager role. Try with change manager role and share feedback.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

prit123
Tera Contributor

@Kearney - Did you got anything?

@Dr Atul G- LNG : I tried with change manager also, but approve button is not coming for change manager in CAB workbench. We want change manager even though not a part of approval group, should be able to approve all changes ion behalf of approver.

Hi @prit123 

 

Then i doubt a change manager can approve from CAB workbench, might be expected behaviour. Will recommend to log a case with Now Support. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************