Allow rich text formatting and image embedding in Task record "Description" fields and Activity stre

[Pratiksha KC]

The Description Fields in Task records should have the ability to use formatted text and view pictures directly in the field.

• On portal when I submit the request and I can access my tasks via "My Tasks" on portal.

• Inside a task, under the Activity tab, I can post comments with formatted text and embedded images.

• I can see the formatted text and image displayed properly in the Activity stream.

What configurations and customizations are required in ServiceNow to meet this requirement, specifically for enabling rich text and image embedding both in the Description field and in the Activity tab on Service Portal?

[Ankur Bawiskar]

@Pratiksha KC 

Simply create a new field on that table of type HTML

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Pratiksha KC 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Pratiksha KC]

@Ankur Bawiskar 

Not able to find from the backend 

[Ankur Bawiskar]

@Pratiksha KC 

what you are not able to find?

portal is used by end users and I already shared approach on how to make that string field as rich text editor.

why do you require HTML field in backend?

Let agents use work notes and comments for that.

it's part of user training.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Pratiksha KC]

@Ankur Bawiskar 

Not able to select that option- Instance options