Allow rich text formatting and image embedding in Task record "Description" fields and Activity stre

[Pratiksha KC]

The Description Fields in Task records should have the ability to use formatted text and view pictures directly in the field.

• On portal when I submit the request and I can access my tasks via "My Tasks" on portal.

• Inside a task, under the Activity tab, I can post comments with formatted text and embedded images.

• I can see the formatted text and image displayed properly in the Activity stream.

What configurations and customizations are required in ServiceNow to meet this requirement, specifically for enabling rich text and image embedding both in the Description field and in the Activity tab on Service Portal?

[Ankur Bawiskar]

@Pratiksha KC 

are you in correct scope?

which portal page you are doing? I did it for ticket page

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Pratiksha KC]

@Ankur Bawiskar 

It's under 'My Task'

[Ankur Bawiskar]

@Pratiksha KC 

I doubt it's possible there.

If my response helped please mark it correct and close the thread so that it benefits future readers.