Allow user to modify or update requests, RITM, and SCTacks from a specific Catalog Item

[John Johnson]

Hello...

Hopefully I can get some direction...

I have built a Catalog Item that has ACLs in place so all fields on the REQ are read only once the request is created.  I then get the RITM, and 3 SCTasks...

I would like to allow one specific user, or members of a specific group to be able to modify all fields in the REQ, RITM, and all SCTASKS...

How would this be done?

Please provide detailed steps

[Jaspal Singh]

Hi John,

You need ACL of type Write to be altered for required fields that are to be modified. However, why would you need a product ordered to be altered by fulfilling team? 

[John Johnson]

We don't actually use servicenow as a 'store front'.... i have 3 tasks that are automatically created.  I have specific fields that can be modified by specific groups...  however, i can't recall where this is being done.

So...

i want one specific user or a specific group to be able to modify the request, ritm, and all 3 sctasks....

[Rushikesh]

@John Johnson 

1. You need to create Table level Write ACL with advanced script 
   1. answer = false
   2. you can check whether the logged-in user is specific user or logged-in user belongs to the specific group
   3. answer = true
2. answer = false means it will be readonly and answer = true means it will editable

If this answer is helpful please mark correct and helpful!

[John Johnson]

Can you provide a bit more details?  This is very high level.. maybe an example?