Allow Users to Cancel their INC or RITM/REQ in Service Portal

[basantsoni]

Hello Friends,

There is one requirement in my project where we want to put a button to cancel INC, REQ and RITM from portal. Since, in portal I’m not sure how we can do this.

We want to put a button user can cancel their own incidents, requests and requested items.

Thanks,

Basant Soni

[Ashutosh Munot1 · Accepted solution]

Hi,

This is the solution to it:

https://community.servicenow.com/community?id=community_question&sys_id=c6d68ba5db1cdbc01dcaf3231f96...

Reference:https://www.servicenowelite.com/blog/2017/5/12/service-portal-resolve-incident-button

Trusted one: https://serviceportal.io/create-custom-action-buttons-service-portal/

 Just copy paste of code and then add the widget to page.

Thanks,
Ashutosh

[basantsoni]

Thanks for your response,