Allowing a user to change state of multiple incidents from the list view

[prudhvig]

Hi,

There are several incidents (around 100) which are in Open state. A particular user needs to be able to select multiple incidents from list view and change the state to Completed. But, when that user tries to do so, it shows him the below view:

So, it says "Security prevents from writing to this field". So, I thought he did not have the necessary permissions to do it. Then, I have assigned him a role named "list_updater". But still, he is facing the same issue. 

Please let me know how to handle this. Thanks in advance.

[prudhvig]

Got it. I would a new role and assign this role to that specific user. And, I would change the ACL to allow the multiple update functionality to people with that role.

[Bhawana Upreti]

Perfect!!

Can you please mark my response correct/helpful and close the thread.

Please let me know if you have additional questions.

Thnaks.