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Amazon connect integration with servicenow

divyasankhe
Tera Contributor

‎06-18-2024 02:45 AM

Hi Team, 

 

We need to do Amazon connect CCP integration with service now. 

Whenever agent will accept call from Amazon connect CCP (Contact control panel ) at the same time Incident ticket should popup in service now with current ticket details.

 

Thank you,

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