Amending priority wording on an email notification

[nicolabroad]

Hi,

I am configuring some email notifications and the priority shows with a word next to the priority number, for example, when adding ${priority} to the email subject line, it displays in the email as 'Priority 4 - Low'. I would like it to show only as 'Priority 4' or 'P4' instead of showing 'Low' on the end. Is there a way to amend this to only show the number rather than the wording?

Thank you 

[JenniferRah]

You will have to use a mail script to do that. In the notification, where you want the priority to print, you would put this:

${mail_script:priority_format}

Then create a mail script named priority_format that has the following code:

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {
    template.print('P' + current.priority.getValue().toString());
})(current, template, email, email_action, event);

You can modify it to suit however you want it to print out.

[nicolabroad]

Hi Jennifer, 

This is really useful thank you. Is there a way I can add this to the subject line as well as the body?

Thank you

[JenniferRah · Accepted solution]

You can't add the mail script to the subject line, but you can set the subject line within the mail script. You would do it something like this:

var str = 'Your subject';
email.setSubject(str);

[nicolabroad]

Thank you!