how to add an icon to a field in service operation workspace

[Yash38]

How to add an icon to a field/ beside a field(Caller) for incidents but in service operation workspace.

I have been able to add the icon to the incident form to the caller field in a normal default view but using an onChange Client script but its working in Service Operation Workspace.

How to add the same to Service Operation Workspace.

Regards,

Yash

[Dr Atul G- LNG]

Hi @Yash38 

I can see it is available OOTB

[Yash38]

hi @Dr Atul G- LNG 

I want to add a new icon to the caller field, I have been able to achieve it using below 2 methods via client script for default view:

callerLabel.setStyle({backgroundImage: "url(images/icons/warning.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' }); ->Uses the icon from the list /now/nav/ui/classic/params/target/image_picker.do

and

g_form.addDecoration('caller_id', ' icon-alert-triangle', 'Sanction Applies'); -> Uses the icon from list: /styles/retina_icons/retina_icons.html

But these are not working in service operation workspace

[Dr Atul G- LNG]

Hi @Yash38 

Thanks for the update, as per my experience, it is not easy and feasible to add icons on WS, as WS is built up on different technology, not the same as the Native view. Try via UI Builder else no way mate. Happy to wait for other comments as well.

[Yash38]

Hi @Dr Atul G- LNG 

Thanks for your response,

In that case do have any idea how come VIP icon is being displayed beside caller field in Service Operation WS. As you can see in the screenshot attached here

I want to achieve similar behavior with an additional/different icon