An error message "403: You do not have permissions to access this page." while opening the Workspace

[Elena7]

Hello,

I have a problem. When the agent of Help Desk click on the "Agent Workspace Home" submodule he has an error message "403: You do not have permissions to access this page." This agent has the folowing roles: agent_workspace_user, awa_agent, interaction_agent, workspace_user and itil.

Does someone know how to fix it?

Best regards,

Elena

[Manmohan K]

@Elena7 ,

Please check if other users with same role can access the Workspace. If not, then the roles to access workspace might have been customized

[Elena7]

Yes, other members of this group doesn't have an access to workspace neither. How can I find out what role I should add?

[Manmohan K · Accepted solution]

@Elena7 ,

You can check ACLs of type - ux_page with name containing now.workspace.agent

[Elena7]

Hello @Manmohan K ,

Yes, it was an ACL problem. It works perfectly now. Thank you very much!

Best regards,

Elena

[Manmohan K]

@Elena7 ,

Awesome !!!

Glad we were able to fix the issue