An error message "403: You do not have permissions to access this page." while opening the Workspace

[Elena7]

Hello,

I have a problem. When the agent of Help Desk click on the "Agent Workspace Home" submodule he has an error message "403: You do not have permissions to access this page." This agent has the folowing roles: agent_workspace_user, awa_agent, interaction_agent, workspace_user and itil.

Does someone know how to fix it?

Best regards,

Elena

[jaheerhattiwale]

@Elena7 Clear browser cache or try to check this on incognito window

[Elena7]

Hello @jaheerhattiwale ,

I did it, still doesn't work 😞

[Manmohan K]

Hi @Elena7 ,

Try logging out and logging back in and then check access to workspace

[Elena7]

I did it, still doesn't work