An error message "403: You do not have permissions to access this page." while opening the Workspace

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Elena7
Tera Expert

‎05-31-2023 07:22 AM - edited ‎05-31-2023 07:23 AM

Hello,

 

I have a problem. When the agent of Help Desk click on the "Agent Workspace Home" submodule he has an error message "403: You do not have permissions to access this page." This agent has the folowing roles: agent_workspace_user, awa_agent, interaction_agent, workspace_user and itil.

Elena7_1-1685542747996.png

 

Elena7_0-1685542713960.png

Elena7_2-1685542842733.png

 

 

Does someone know how to fix it?

 

Best regards,

Elena

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Manmohan K
Tera Sage
In response to Elena7

‎05-31-2023 08:35 AM - edited ‎05-31-2023 08:42 AM

@Elena7 ,

 

You can check ACLs of type - ux_page with name containing now.workspace.agent

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amanbgulati
Tera Contributor

‎07-17-2025 06:39 PM

I see same error when i go to CMDB workspace. User has all the required roles. Any suggestions?

 

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