An incident was raised from the service portal by a user which bypassed TechHub and got assigned to

[nameisnani]

Hi Team , 

can anyone please help me here with this issue .

An incident was raised from the service portal by a user which bypassed TechHub and got assigned to a team .

INC0059925 was raised by caller ( Matthew ) from the service portal. Please review the workflow and the ticket history. It should have gone to TechHub first.

I have checked all assignment rules , didn't found any clue at all , can any one please help here ? 

I have checked a Client script ,

Please correct if i am wrong here ,  Please check is there is any mistake in this script , 

I can't see group table in the script . 

can any one please help me here 

Please provide steps to check 

@Ravi Gaurav 

[AnirudhKumar]

It looks like the group was set to the support group on the selected Application Name on your incident.

Atleast, that's what the script does.  

[Sandeep Rajput]

@nameisnani Please check the business service field on incident record INC0059925, your client script uses the support group populated on the business service for which the incident is being raised. Click on the info icon near the business service field on the incident form and open the record. Ideally, the business service should have a support group ending with WrapIT_Ops-SUP. 

This same group is populated via your client script on the incident form. 

To address this issue, you may chose to update the support group on the business service or deactivate the client script so that it won't populate the assignment group.

Hope this helps.