Hello everyone,
I'm a long term user, first time poster. I have a unique business request that I'm struggling to answer. Our help desk managers want to QA our tier 1 staff. To do this, they would like a random sample set of incidents and cases initially triaged by those users. This will be used to populate a QA dashboard where a manager can request additional samples as needed.
Getting a random sample is easy enough but I cannot find the best way to grab records where these individuals first addressed an incident/case and may not be currently assigned to it. I have tried the task, and metric_instance tables with mixed results.
I've created a custom table to handle dashboard and review form. What I'm struggling with is creating a button on this dashboard that will generate a new sample set. I've created a UI Page and added it as a widget to the dashboard but cannot get it to reference back to the original dashboard without sending the user to a new page.
Is there anybody out there with fresh ideas that can help me out?
