An user has read only role, however they need to submit service request ?

sonalpriyanka95 · 4 weeks ago

User with read only role needs to submit catalog , how can we achieve that , which acl are linked with snc_read_only, how we to find those?

Dr Atul G- LNG · 4 weeks ago

Hi @sonalpriyanka95

OOTB: Any user, role or no role, can submit/log a request from the portal.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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sonalpriyanka95 · 4 weeks ago

user is having snc_read_only roles which allows user to view service request form , however blocks from submitting request

Dr Atul G- LNG · 4 weeks ago

Any screenshot of where you’re trying this — portal view or native view?”

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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sonalpriyanka95 · 4 weeks ago

It's on portal view