An user has read only role, however they need to submit service request ?

[sonalpriyanka95]

User with read only role needs to submit catalog , how can we achieve that , which acl are linked with snc_read_only, how we to find those? 

[Ankur Bawiskar]

@sonalpriyanka95 

OOTB users with role "snc_read_only" are restricted from creating/updating/deleting records

Those users are simply allowed to view if the respective table level READ ACL allows them

So logically they are not allowed to submit requests as well from portal as submitting requests involved lot of OOTB system tables such as sc_cart, sc_request, sc_req_item

You are going against the OOTB feature.

Please inform customer to stick to OOTB feature.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dr Atul G- LNG]

Hi @sonalpriyanka95 

I checked in my PDI and found that users with only the snc_read_only role cannot submit the request. So there are two possibilities:

1. Give the user the snc_internal role — this might work.

2. If that still doesn’t work, then there’s no other option; you must assign the proper role required for submission.”

refer to Kb shared by @PoonkodiS 

[Ankur Bawiskar]

@sonalpriyanka95 

what do you mean by read-only role?

end users who have access to portal can submit the catalog item provided they satisfy the User Criteria associated with that catalog item

[sonalpriyanka95]

Hi Ankur , 

The user has , itil & snc_read_only access,which will provide user read only access to all the tables, 

however found "submit" button not visible to this user on service portal due to this read only role.

we want this user to allow to submit new request from portal , keeping the read only access the same.

[Dr Atul G- LNG]

Hi @sonalpriyanka95 

The snc_read role takes precedence over ITIL(via ACL) so users with only snc_read cannot submit requests. You need to either grant the appropriate access or remove the snc_read role. However, the question arises: why would an ITIL user need to go to the portal to raise requests?