An user has read only role, however they need to submit service request ?

[sonalpriyanka95]

User with read only role needs to submit catalog , how can we achieve that , which acl are linked with snc_read_only, how we to find those? 

[PoonkodiS]

Hi @sonalpriyanka95 ,

Instead of removing this role, add this roles to the request and request item table.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0687016

Might be helpful

Thanks,

Poonkodi

[AndersBGS]

Hi @sonalpriyanka95 ,

Aren't you mixing things together? A user with a snc_read_only is for the backend, but users can still submit catalog items through a portal - off course unless you have configured that they should not be able to.