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Annotation make the spliting field become disproportionate in Service portal

CrysZzz
Tera Expert

Hi experts, I have a problem when using annotation and container split in Service Portal. The left one's annotation has two lines but the right is just one (See the image below).

CrysZzz_0-1696488796597.png

I need the help to make it same as this picture:

CrysZzz_1-1696489234082.png

Hope to be helped, thank you.

15 REPLIES 15

No worries, we'll make it work 🙂

This is the right one, which shows correct in the Service Portal, right?
How is the left one configured?


Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

The left one has the same configuration with the right one. The difference is instruction text writes in two lines.

Prashant Ahire
Kilo Sage

Hello @CrysZzz 

Just use <br/> after Please enter the order amount Past 5 years.

PrashantAhire_0-1696490662690.png

This is how it looks

PrashantAhire_1-1696490688215.png

Please check and Mark Helpful and Correct if it really helps you.
Regards,
Prashant Ahire

Thanks for your answer, but this way does not work for me, the br tag is showed at the end of text instead of breaking the line.

Are you using the Plain Text or the HTML mode?