Any impact on the APIs transactions while upgrade is going on?

Neeraj Modi1
Tera Contributor

‎05-15-2024 10:23 AM

While the upgrade is going on then the APIs will still be able to create or update the case record in the system?
Do we have face anydown time while upgrade is going on?

 

For example - consider a situation that upgrade starts at 10 AM and end at 11 AM, end-user hit the API at 10:15 AM to create/update the case will there be any impact or it will continue working as expected?

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Not applicable

‎05-15-2024 11:00 AM - edited ‎05-15-2024 11:01 AM

Hi @Neeraj Modi1,

 

There would surely be Impact when API call is made during the Upgrade.

Two common issues we have observed during our upgrades-

  1. Errors or Failed Transactions: Temporary inability to create or update records.
  2. Slower Response Times: Increased API response times due to higher system load.

The read (GET requests) operation would be less impacted although the response time would be high.

 

Would recommend to stop the API if possible or communicate the users of service unavailability during the upgrade to ensure the API transactions are minimum, Although you can handle the API failures by Implementing a retry mechanisms in your API clients to handle intermittent failures during upgrades.

 

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

 

Thanks & Regards,

Sanjay Kumar