Any way to disable creating work notes when running a scheduled job?

[Digit]

Use Case: I have a scheduled job that updates duration fields every 12 hours.

• I don't want the scheduled job to create work notes, (because everyone would get notified too often, and it would clutter the notes tab).
• I do have the duration fields checked in the Activity formatter because I do want a work note created when someone manually changes the value from the form.
• I need to business rules to run when the job runs (so setWorkFlow probably won't work for this situation)

So basically: How can I prevent a scheduled job from creating work notes, but also create work notes when the field(s) are manually updated?

[Arun_S1]

@Digit You meant the changes captured in the History? (The scheduled job is modifying the duration field, which is captured in worklog as the field content was modified from A to B)

Please mark the appropriate response as correct answer and helpful.

Thanks!!

[Digit]

That's correct. I want to prevent the scheduled job from making a work note when it changes the duration field from A to B

[Arun_S1]

@Digit not sure if there is easy approach for this requirement. Alternatively you can

1. Disable audits for the field by adding the attribute "no_audit=true" in the dictionary for the field, this will stop capturing the changes made to the field.

2. Add a new Business Rule after insert/update with the condition "Duration Changes"

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	if(gs.isInteractive()){
		var audit=new GlideRecord('sys_audit');
		audit.initialize();
		audit.tablename='incident';
		audit.fieldname='description';
		audit.oldvalue='Manual Entry';
                //This was added to differentiate between a manual entry & ServiceNow entry, kindly change this to audit.oldvalue= previous.description;
		audit.newvalue=current.description;
		audit.documentkey=current.sys_id;
		audit.user=gs.getUserName();
		audit.record_checkpoint=current.sys_mod_count;
		audit.insert();
		
	}

})(current, previous);

The above code is for description field, please change it for Duration.

Please mark the appropriate response as correct answer and helpful.

Thanks!!

[Digit]

@Arun_S1 
That certainly looks like it will work, thanks! I'll try it tonight.