any way to see how many we received live chat support(live chat or virtual agent) request from users
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08-28-2024 06:39 AM
Hi Experts,
is there any way to see how many we received live chat support live chat or virtual agent request from users. i need to create report
Thanks
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08-28-2024 08:36 AM
https://.service-now.com/sn_itsm_va_live_agent_chat_transcript_list.do?sysparm_clear_stack=true
based on this link, any suggestions