Anybody Getting a Licensing Message within PDI

Canditj · ‎07-09-2025

I have never gotten this before. Any suggestions?

Thanks!

GlideFather · ‎07-09-2025

Hi @Canditj please navigate to your profile in developers.servicenow.com and click the right upper corner.

there will be a menu where you can find “change role” or something similar, choose that option and select admin.

this will most likely solve your issue, let me know please

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GlideFather · ‎07-09-2025

@Canditj
this is from my phone but on your laptop it will be the same >>> CHANGE USER ROLE

———
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */

Dr Atul G- LNG · ‎07-09-2025

Hi @Canditj

No need to worry.

Log back into developer.servicenow.com
Go to your profile
On the left side, open the Instance Recreate section
Select Change User Role
Change the user role from AES to Admin
Save your changes
Log out and then log back into your PDI instance

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Canditj · ‎07-10-2025

Ok...I got a new instance. THEN I did what you suggested and it worked. It would not let me in on the same instance, even after I changed my role. So let's add that step in if it doesn't work for others as well. Thank you for your help.